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Wireless and VoIP

Wireless phone calls and Voice over IP (VoIP) calls are becoming more and more prevalent in todays world. We now field dozens of wireless phone calls for almost every automobile accident that happens in the county where we used to only field one or two. Luckily, todays wireless technologies are improving to keep up with this trend. Our center is Phase II compliant and as each carrier becomes Phase II compliant we are ready and waiting to receive your calls.

What is Phase II? Phase II means that when you place a 911 call from your cellular phone the GPS coordinates of your location are transmitted with that call to our 911 center. When you call is answered, it is mapped instantly and we know where you are to tremendous accuracy. If your carrier is not Phase II compliant we simply receive the location of the tower you are calling off of and the phone number of your phone in case we need to return your call.

We have similar issues with VoIP. VoIP providers have been ordered to provide simple 911service with their service. If this is not provided when you call 911 from your VoIP phone we simply receive a phone number with no address information. As companies grow in their compliance efforts, we are starting to see VoIP calls coming in with full addresses and some even with GPS coordinates. This is a tremendous advance, however, there is still a fault. VoIP providers require that you, the consumer, visit a website and enter your address information. The information you put in may be accurate by the county GIS maps and it may not. If it is not then it is just like not receiving any information at all. If you do have VoIP service, we encourage you to do a test call to 911 from your VoIP phone to make sure that the information you have entered comes through correctly and your location is mapped correctly.