Phone Numbers
Public Education

Mission Statement


The Covington-Newton County 911 Center, as public safety servants is comprised of people dedicated to preserving the value of life of all citizens of, and visitors to, our diverse community. We respond to emergency and non-emergency situations with professionalism, empathy, and accuracy to provide the vital link between public safety and the citizens who need assistance. Our goal is to increase public awareness through community involvement and public education. We strive to continuously improve through training, public feedback, and team work. By utilizing technology and experience, we will continue to grow to fulfill the needs of our expanding community and all who pass through it.


Vision Statement

The vision of the Covington-Newton County 911 Center is to excel in our quality of service to the public and the public safety agencies we serve. Integrity, caring nature, professionalism, and excellence are the values that the 911 Center maintains. We strive to maintain the highest level of integrity inside and outside of the 911 Center and place great emphasis on the well-being of the public and public safety personnel regardless of age, sex, ethnicity, and mental or physical handicaps. The 911 Center upholds and conforms to the ethical and practical standards of a communications center by means of distinctive qualifications and specialized knowledge. In addition, we promote teamwork, both within our organization and with the agencies we serve. The 911 Center is committed to providing quality service while we constantly observe the latest trends in emergency communications and are not fearful to undertake new actions to improve the quality of our service.