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There is no greater form of recognition for a 911 Communications Center Employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Covington-Newton County 911 Communicatins Center performance and community relations, the Covington-Newron County 911 Communications Center:
  • Encourages citizen recommendation for improvements in our service delivery
  • Welcomes the commendations of Commendations Center personnel who admirably perform their duties
  • Encourages commendations and/or questions about the Communication Center's performance or actions of its members and employees.
Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the telecommunicators name(s) and/or badge number. In all cases, especially letters of appreciation, the employee and his or her Team Leader and the Communications Center Director are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

Procedures for Submitting a Commendation
If you wish to commend a 911 Communications Center employee you may register your commendation in one of the following ways:
  1. At any time you may contact the Covington-Newton County 911 Communications Center at 678-342-8790. Request to speak with a 911 Communications Center Team Leader and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Communications Center's quality of service.
  2. You may contact the Covington-Newton County 911 Communications Center's Operations Manager at 678-342-8790 or by email at:
  3. If you choose you may also make your commendation in writing and forward it to:

    Covington-Newton County 911 Communications Center
    8146 Carlton Trail
    Covington, Georgia 30014
    ATTN: Trudy Henry
Office Hours:
Monday – Friday 8:00 AM to 5:00 PM or by pre-arranged appointment